Frequent Questions

 

  • How and when do I pay for my stay?

    When booking give your credit card number to guarantee the reservation, the reservation will be immediately confirmed. The hotel does not charge anything for advance credit card payments. Clients needing to cancel must give 48 hrs notice otherwise there will be a penalty charge of the first nights occupancy charged to the card given as guarantee of the reservation.

     

  • Can I bring my pet?

    We are unable to accept our pet as a guest we are keen animal lovers and have no doubt that is well-educated, but we cannot anticipate the tastes of all our gests so prefer to avoid conflict.

  • As I reach the hotel?

    The AVE high speed train between Madrid and Barcelona stopping at the “CAMP TARRAGONA” station 8 km north of Tarragona has little public transport to Tarragona choices are a taxi and a bus that takes you from Tarragona to Altafulla, stoop in town and you need to walk in the direction of the waterfront where you will easily find the hotel Yola.

    By plane if you arrive at Barcelona international airport, which is about 99 km from Altafulla, trains from the airport Run regularly to Saints main line station in Barcelona, a train direct from Saints will deliver you direct to Altafulla / Tamarit stn journey aprox one hour fare 7e. From Reus airport about 20 km and being closest and is where companies operate charter and low cost flights. Your journey to Altafulla can then be Bus, Taxi or Hire car.

    In all cases reach Altafulla from Tarragon we are located 8 km North towards Barcelona and you can reach by bus train or taxi.

    If you want a private transfer, ask for it when you make you reservation we will arrange it for you.

  • Can I have lunch or dinner if the half pension contract?

    Of course you can. If you have contracted the half pension, you include breakfast and a meal service, either lunch or dinner, you decide, you need not inform the front desk. If one day you cannot have your meal, see the possibilities we offer.

  • Can I stay in the hotel after check out time?

    If you’ve stayed at the hotel, you have 2 options. Checkout times are from 11:00am. You may leave your luggage in a private area and pick-up to when you decide to leave, you may also have the facility to change and freshen up. You can eat at the hotel or stay quietly in our garden until your departure time.

    If you decide to enjoy your room a little longer, ask if there is availability and for a small fee you can benefit from the “late check out“ or departure at 16:00 h.

  • Services for infants

    All our rooms have enough space to install a crib , you can bring your own or request the crib availability when making your room reservation, we will offer the travel cot at no extra cost if you are our guest for more than 3 nights.

    You can also store any baby food in our fridge. You may request porridge from our kitchen safe in the knowledge that the ingredients are healthy Mediterranean gastronomy.

  • Is there room service?

    We do not have this service, but just ask at reception and we will be happy to help you.

  • Is there healthcare near the hotel?

    The nearest town Torredembarra only 4 km away, there is a primary care center, which is open 24 hours and can help you locate any medical specialist you need during your stay. Or Tarragona hospitals that are only 10km away.