{"id":8357,"date":"2026-02-02T11:04:52","date_gmt":"2026-02-02T11:04:52","guid":{"rendered":"https:\/\/hotelyola.com\/?page_id=8357"},"modified":"2026-02-02T11:20:37","modified_gmt":"2026-02-02T11:20:37","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/hotelyola.com\/en\/the-hotel\/services\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The person responsible for this website has adapted the website to the requirements of Regulation (EU) 2016\/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95\/46\/EC (RGPD), as well as Law 34\/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE or LSSI).<\/p>

IDENTIFICATION AND DATA CONTROLLER OF PERSONAL DATA<\/strong><\/span><\/p>

Identity of the Responsible:\u00a0<\/strong><\/span>TIBERIYOLA SL
NIF\/CIF:\u00a0<\/strong><\/span>B43065523
Address:<\/strong><\/span>\u00a0VIA AUGUSTA , 50 43893 ALTAFULLA
Email:<\/strong> <\/span>info:hotelyola.com<\/p>

All personal data processed by TIBERIYOLA SL<\/strong><\/span> (hereinafter, \u201cthe owner\u201d) in relation to this Privacy Policy are controlled by the owner, who is responsible for the processing of their personal data under the data protection laws of the European Union and Spain.<\/p>

Any service provider other than the owner will be responsible for the treatment individually. You can access the privacy policies of other providers by directly addressing them.<\/p>

OUR COMMITMENT TO PRIVACY<\/strong><\/span><\/p>

In the processing of your personal data, we will apply the following principles that comply with the requirements of the new European data protection regulation:<\/p>

Principle of legality, loyalty and transparency:
We will always require your consent for the processing of your personal data for one or more specific purposes, which we will inform you of with absolute transparency.<\/p>

Principle of data minimization:
We will only request strictly necessary data in relation to the purposes for which we require them.<\/p>

Principle of limitation of the conservation period:
The data will be kept for no longer than necessary for the purposes of the processing, depending on the purpose.<\/p>

Principle of integrity and confidentiality:
Your data will be processed in such a way that adequate security of personal data is guaranteed and confidentiality is guaranteed. We take all necessary precautions to avoid unauthorized access or improper use of our users\u2019 data by third parties.<\/p>

LEGITIMATION FOR THE PROCESSING OF YOUR DATA<\/strong><\/span><\/p>

The legal basis for the processing of your data is consent and, in the event of contracting our services, the execution of this contract.<\/p>

To contact us through this website, or to make comments, the acceptance of this privacy policy is required.<\/p>

The prospective or commercial offer of products and services is based on the consent requested.<\/p>

WHAT DO WE UNDERSTAND BY PERSONAL DATA?<\/strong><\/span><\/p>

Personal data is understood to be data that identifies you or could be used for this, such as your name, contact details or your purchase history. You may also include information on how you browse and use our website and mobile applications.<\/p>

WHEN DOES THIS POLICY APPLY?<\/strong><\/span><\/p>

This Policy applies to the personal data we collect, use and process within the framework of your relationship with us as a customer or potential customer, including when you use our services, when you browse our website or when you contact us by any means.<\/p>

WHEN DO WE COLLECT YOUR PERSONAL DATA?<\/strong><\/span><\/p>

We collect personal data about you each time you use our services, including when you visit our website or interact with us by electronic means, for example by sending us an email, filling out a contact form, a subscription form or a customer registration form.<\/p>

In addition, we may receive personal data about you from third parties, such as companies that we have contracted to provide you with a service or companies involved in the contracted service or the product purchased.<\/p>

WHAT PERSONAL DATA WE COLLECT<\/strong><\/span><\/p>

When you use our services or purchase our products you will need to provide us with your personal data.<\/p>

We collect the following categories of personal data:<\/p>

Data that you provide to the owner to manage a query, through email, forms, telephone or personal interview.
Data that you provide to the owner to complete and manage a service that you have contracted with us, or the product you have purchased, including bank account data and payment information.
It is possible that we collect certain information such as their interaction with the owner\u2019s collaborators.
Data on the services we have provided in the past.
Data about your online records and other online interactions.
Data on your navigation and use of our website, mobile applications and commercial or customer service activity.
Cookies (see Cookies Policy).<\/p>

COOKIES POLICY<\/strong><\/span><\/p>

We use our own and third-party cookies to improve our services and show you information and advertising related to your preferences by analyzing your browsing habits.<\/p>

Cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a User or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize the User. The User’s browser stores cookies on the hard drive only during the current session occupying a minimum memory space and not harming the computer. Cookies do not contain any specific personal information, and most of them are deleted from the hard drive at the end of the browser session (so-called session cookies).<\/p>

Most browsers accept cookies as standard and, independently of them, allow or prevent temporary or stored cookies in security settings.<\/p>

Without your express consent -through the activation of cookies in your own browser- the owner will not link in the cookies the data stored with your personal data provided at the time of registration or purchase.<\/p>

What types of cookies does this website use?<\/strong><\/span><\/p>

Technical cookies:
They are those that allow the User to navigate through a web page, platform or application and the use of the different options or services that exist in it, such as, for example, control traffic and data communication, identify the session, access restricted access parts, remember the elements that make up an order, carry out the purchase process of an order, make the application for registration or participation in an event, use security elements during navigation, store content for the dissemination of videos or sound or share content through social networks.
Personalization cookies:
They are those that allow the User to access the service with some predefined general characteristics based on a series of criteria in the User\u2019s terminal, such as the language, the type of browser through which you access the service, the regional configuration from where you access the service, etc.
Analysis cookies:
They are those that well treated by us or by third parties, allow us to quantify the number of Users and thus carry out the measurement and statistical analysis of the use made by Users of the service offered. For this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer you.
Advertising cookies:
They are those that, well treated by us or by third parties, allow us to manage in the most efficient way possible the offer of advertising spaces on the website, adapting the content of the advertisement to the content of the requested service or to the use made of our website. For this we can analyze your browsing habits on the Internet and we can show you advertising related to your browsing profile.
Behavioural advertising cookies:
They are those that allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the editor has included in a web page, application or platform from which it provides the requested service. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
Third-party cookies:
This website may use third-party services that, on behalf of the owner, collect information for statistical purposes, use of the website by the User and for the provision of other services related to our activity.<\/p>

In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheatre Parkway, Mountain View, California 94043. For the provision of these services, cookies are used that collect information, including the User\u2019s IP address, which will be transmitted, processed and stored by Google in the terms set out on the Google.com website. Including the possible transmission of this information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.<\/p>

You can refuse the processing of such data or information by rejecting the use of cookies by selecting the appropriate settings for this purpose in your browser. Although this option of blocking cookies in your browser may not allow you to fully use all the functionalities of our website.<\/p>

You can allow, block or delete the cookies installed on your computer by configuring the browser options installed on your computer.<\/p>

ACCURACY AND VERACITY OF THE DATA<\/strong><\/span><\/p>

As a user, you are solely responsible for the veracity and correctness of the data you provide, exonerating the owner of any responsibility in this regard.<\/p>

Users guarantee and respond, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.<\/p>

WEB BROWSING<\/strong><\/span><\/p>

When browsing this website, non-identifiable data may be collected, which may include IP addresses, approximate geographical location, a record of how services and sites are used, and other data that cannot be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third-party services.<\/p>

We use this information to analyze trends, manage the site, track the movements of users around the site and to collect demographic information about our user base as a whole.<\/p>

WHAT DO WE USE YOUR PERSONAL DATA FOR?<\/strong><\/span><\/p>

When a user connects to this website to send an email to the owner, subscribe or make a contract, he is providing personal information for which the owner is responsible. This information may include personal data such as your IP address, name, physical address, email, phone number, and other information. By providing this information, the user gives his consent for his information to be collected, used, managed and stored by the owner, only as described in the Legal Notice and in this Privacy Policy.<\/p>

The owner uses different systems for capturing personal information and treats the information provided by interested persons with the following purpose:<\/p>

Contact forms:
We request personal data to respond to the requirements of the users of our website.
Content subscription forms:
We request personal data to manage the list of subscriptions, send newsletters, promotions and special offers. The electronic newsletters are managed by the owner.
Registration forms: We request personal data so that the user can create an account in our system and have access to its functionalities.<\/p>

Other purposes for which we process your personal data are:<\/p>

To ensure compliance with the conditions of use and applicable law:
This may include the development of tools and algorithms that help this website ensure the confidentiality of the personal data it collects.
To manage social networks:
The owner may have a presence on social networks. The processing of the data that is carried out on the people who become followers on the social networks of the official pages of the owner, will be governed by this section. As well as for those conditions of use, privacy policies and access regulations that belong to the social network that proceeds in each case and previously accepted by the user. The owner will process your data for the purposes of correctly managing your presence on the social network, informing you of activities, products or services of the owner, as well as for any other purpose that the regulations of social networks allow. In no case will we use the profiles of followers on social networks to send advertising individually.
To send you updated information and communications:
Even if you have chosen to stop receiving commercial information, we may continue to send you communications about the services you have contracted. These communications may include options and complements to the services you have contracted.
To send you communications about services you have used:
For example, in case you have had any difficulty or problem and we want to contact you proactively to solve it.
To improve our website, products and services:
We will be able to track how you and other customers use our website, so that we can identify ways to improve your browsing experience.
For management and administration purposes:
We may use and retain your personal data, including your purchase history, for administrative purposes, which may include, for example, accounting and billing tasks, auditing, credit card or other payment card verification, fraud control (including the use of credit reporting agencies and payment card validation checks) testing, maintenance and system development.<\/p>

COMMERCIAL EMAILS AND NEWSLETTER<\/strong><\/span><\/p>

According to the LSSICE, the owner does not perform SPAM practices, so he does not send commercial emails that have not been authorized by the user.<\/p>

In accordance with the provisions of the LSSICE, the owner undertakes not to send commercial communications without properly identifying them.<\/p>

When will we send you commercial communications?
When we collect data directly from you, we may ask you whether or not you wish to receive our commercial communications or newsletter. In this sense, please note that these commercial communications may be of our products and services that may be of interest to you and may sometimes be commercial communications that promote the products and services of third parties.
We will respect your decision as to what communications you wish to receive and the means through which you will receive them.<\/p>

How can you change the type of commercial communications to receive and the way you receive them?
You can change whether or not you decide to receive commercial communications at any time. Below we describe the channels enabled to stop receiving commercial communications:
If you have this, you can access your private area on the web and make the changes you want, including unsubscribe.
You can write us an email.<\/p>

In addition, all commercial communications that we send you by email will have an option to \u201cunsubscribe\u201d (or similar text) that will allow you to stop receiving electronic communications of a commercial nature. Downloading is automatic if you do it yourself from the link. If you request it from us, we try to process requests to stop receiving commercial communications within 10 working days from the time we receive them, however, you may receive some commercial communication during this period.<\/p>

Please note that if you inform us that you no longer wish to receive commercial communications, you will continue to receive communications (such as those described above) related to the products and services you have contracted. If you ask us to stop sending you commercial communications, please note that we will keep your personal data in order to indicate that you do not wish to receive commercial communications.<\/p>

TRANSFER OF PERSONAL DATA<\/strong><\/span><\/p>

The owner does not sell, rent or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent.<\/p>

In some cases it may be essential to share this data:<\/p>

Collaborations with or with other external professionals.
External service providers that we hire to provide services, such as cloud-based services, payment processors, services to carry out marketing initiatives, services to carry out customer surveys on our behalf.
Lawyers’ offices and courts, to demand compliance or application of a contract.
Police and regulatory authorities, to protect our rights, property, or the security of our customers, employees and assets.
When necessary to comply with a legal obligation in any jurisdiction.<\/p>

SENSITIVE PERSONAL DATA<\/strong><\/span><\/p>

We do not collect any sensitive data, such as race, ethnicity, religion, health, sexual orientation or biometric data. These data constitute special categories of personal data that require additional protection in accordance with European Union data protection regulations and are considered as \u201csensitive personal data\u201d.<\/p>

HOW LONG DO WE KEEP YOUR PERSONAL DATA?<\/strong><\/span><\/p>

The personal data provided will be kept:<\/p>

While the commercial relationship is maintained.
Until its deletion is requested by the interested party.<\/p>

RIGHTS OVER YOUR DATA AND HOW YOU CAN EXERCISE THEM<\/strong><\/span><\/p>

Any person has the right to obtain confirmation about whether we are treating personal data that concerns us.<\/p>

Interested persons have the right to:<\/p>

Request access to personal data relating to the interested party.
Request its rectification or deletion.
Request the limitation of your treatment.
Oppose treatment.
Request the portability of data.<\/p>

The interested parties will also have the right to effective judicial protection and to file a claim with the control authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data that concerns them violates the Regulation.<\/p>

The use of the information prior to June 2018 will be subject to our previous Privacy Policy.<\/p>

WHERE WE STORE THIS DATA<\/strong><\/span><\/p>

Your personal data may be sent to third parties that are located outside the country in which you are located and outside the European Union. This could include web hosting, cloud storage or other third-party services.<\/p>

Likewise, we may transfer your personal data to third parties that are located outside the country in which you are located, so that they provide us with services related to the products and services that you have requested.<\/p>

SECURITY MEASURES<\/strong><\/span><\/p>

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